Yesterday I was informed by my best friend, Ashley, that a surprise was on it's way for me. I really think she was making up for forgetting my birthday altogether last year but that's cool because I'm all for surprises. I came home to find a package from CafePress.com on my front porch. Upon opening it, I found a sweatshirt. But not just any sweatshirt. The BEST.SWEATSHIRT.EVER.
Ashley knows a lot about me, almost everything. She knows I love hoodies. She knows I live and breathe fantasy football during football season. She knows I'm messy and bought me a darker grey color to hide stains. She even knows of my secret ninja skills. Apparently what she doesn't know is that though I haven't seen her since Christmas, I haven't plumped up to a men's XL. When I tried the sweatshirt on, it was down to my knees. In her defense, she was just trying to make sure it was roomy since she also knows I like my hoodies that way.
Not willing to just hand this gift over to Howard, I decided to see what I could do about exchanging it for a smaller size. I figured I'd have to pay shipping to send it back and possibly even to get a new one sent to me but it was worth it. I mean, can you see the mini-ninja star in place of the "u" up there?
I found an online form on their website and simply filled out the form saying I would like to exchange the size from an XL to a Medium. I received an automated response back in seconds with a tracking number for further correspondence and a message stating I would receive an email within 24 hours regarding my inquiry. I wasn't feeling very optimistic.
Less than 10 minutes later, I received the following email:
Thank you for contacting CafePress.com!
I am sorry the item you received does not fit perfectly. I want you to be 100% satisfied with everything you purchase at CafePress.com. I am ordering you a replacement right away in the new size at no additional charge. You should receive the replacement by September 29th.
There is no need for a return! I do not want you to incur any additional shipping charges. Please keep the original as our way of saying thanks for shopping at CafePress.com.
If there is anything else I can do for you please let me know.
CafePress.com Support Representative
Talk about customer service. I was beyond stunned.
They just won themselves a new loyal customer.
You know what this means, right? Howard and I going to look super dope in our matching football ninja sweatshirts.